YourKey Tasks:

• Oversee the day-to-day execution of the change management processes and policies across a complex organisational and technical environment.

• Oversee release changes into production, through controlled processes or documented support procedures.

• Provide support to change and release management resources across all areas, by coordinating approved change requests and integrating them with configuration and release management procedures.

• Manage and execute IT change and release management processes, encompassing project management, application development, and operational procedures.

• Provide oversight for, develop, and execute change and release management activities and tools to identify and evaluate stakeholders’ knowledge, skills, and abilities.

• Provide expertise in the design, maintenance, and delivery of training for change and release management, including a strong focus on processes for maintaining communication with other groups.

• Identifying and implementing of continual service improvements to the change & release process.

Skills and Experience:

• Strong technical background and experience in change and release management, including a strong process knowledge of systems development lifecycles, program and project management.

• Demonstrable operational support experience with a specific focus on infrastructure and integration issues.

• Demonstrable experience in defining, delivering and managing technology roadmaps.

• Demonstrable systems integration experience.

• Able to define and deliver processes and working instructions in support of the Infrastructure architecture capability.

• Experienced in providing technical oversight, management and subject matter expertise.

• Experienced in applying architectural tools and methods.

• Strong understanding of ITIL processes and how change management integrates with the other ITIL processes.

• Configuration management experience desirable.